Working with SANSIL 3D

The quotation goes out within 24 working hours. After that, allow 2 to 3 working days for a prototype, 5 to 8 days for a run of 50 to 250 pieces, and a negotiated schedule beyond that. The lead time stated on the quotation is firm: it accounts for the workshop's actual load at the time we write it.

The unit price falls in bands: −6 % from 10 pieces, −12 % at 50, −22 % at 250, −30 % from 1,000. These apply to the unit price, and the quotation always shows the calculation.

It is mandatory above 50 pieces, and offered as standard below that. You receive one part, you fit it, you check the actual clearances. Production only starts once you have approved it in writing.

Your files are used for your production and nothing else. They are not republished, not reused for another customer, not passed to a third party. An NDA is signed on request, before the files are even sent.

Yes. Unbranded packaging, labelled with your own references, shipped straight to your end customer. Nothing carries our name, neither on the parcel nor on the paperwork.

Payment with the first order. After that, 30 or 60 days end of month once the account is approved. For public bodies we work with your own payment authorisation process.

STL, OBJ and 3MF for direct printing. STEP where design work is needed. A dimensioned 2D drawing, a photograph with a ruler in shot, or the original part will also do — we do the modelling.

±0.3 mm as standard, ±0.15 mm on request and on identified dimensions. Beyond that the part needs machining, which we do not offer. Tight tolerances are agreed dimension by dimension, not across the whole part.

PC-FR is UL94 V-0 rated and the manufacturer's datasheet ships with the order. For everything else we supply datasheets on request. We do not issue part certification: that is not our trade.

Yes. Tracking is emailed when the parcel leaves. EU business customers should give their intra-Community VAT number on the quotation request: the invoice is then issued without VAT under the reverse-charge mechanism, and there are no customs formalities within the EU.

You do, as soon as the design work is paid for. You receive the STEP file and the native file, and you are free to have the part made elsewhere. It is written into our terms of sale.

Tell us within 14 days, with photographs. If the fault is ours, the part is remade at no charge, carriage included. If it comes from a wrong dimension in the file supplied, we work out a solution together and the rework is quoted beforehand.

Yes. Files up to 500 MB are uploaded straight from your browser on the quotation page — they never pass through an email attachment. A 400 MB STL is no problem. If your file is larger, zip it: STL compresses very well, often to a fifth of its size.