Working with SANSIL 3D

The quotation goes out within 24 working hours. After that, allow 2 to 3 working days for a prototype, 5 to 8 days for a run of 50 to 250 pieces, and a negotiated schedule beyond that. The lead time stated on the quotation is firm: it accounts for the workshop's actual load at the time we write it.

The unit price falls in bands: −6 % from 10 pieces, −12 % at 50, −18 % at 100, −22 % at 250, −30 % from 1,000. These apply to the unit price, and the quotation always shows the calculation. Preparation (€7.90) is charged once per order, not per piece.

It is mandatory above 50 pieces, and offered as standard below that. You receive one part, you fit it, you check the actual clearances. Production only starts once you have approved it in writing.

Your files are used to assess your request and fulfil your order, not published or reused for another customer. Following your explicit action and agreement to the transfer, they may be sent to technical providers required to store and process the request, including Google Drive or the workshop’s configured object storage. A confidentiality agreement may be requested before sending.

Yes. Unbranded packaging, labelled with your own references, shipped straight to your end customer. Nothing carries our name, neither on the parcel nor on the paperwork.

The first order is payable upfront unless agreed otherwise in writing. Subsequent business orders may have written payment terms within French statutory limits: at most 60 days from the invoice date, or 45 days end of month where expressly agreed and not unfair. Public-sector payment terms are specified in the quotation.

STL, OBJ and 3MF for direct printing. STEP where design work is needed. A dimensioned 2D drawing, a photograph with a ruler in shot, or the original part will also do — we do the modelling.

±0.3 mm as standard, ±0.15 mm on request and on identified dimensions. Beyond that the part needs machining, which we do not offer. Tight tolerances are agreed dimension by dimension, not across the whole part.

PC-FR is UL94 V-0 rated and the manufacturer's datasheet ships with the order. For every material, the manufacturer's datasheet (PDF) can be downloaded from the material page, and is attached to the order on request. We do not issue part certification: that is not our trade.

Yes. Tracking is emailed when the parcel leaves, and there are no customs formalities inside the European Union. SANSIL 3D operates under the French small-business VAT exemption (article 293 B of the French tax code): no VAT is charged, in France or in the EU. The quoted price is the price you pay — nothing to add, and nothing to reclaim on your side.

The design quotation specifies delivered files, formats and agreed use or assignment rights. Tell us before approval if you need STEP, native files or manufacture by another supplier.

Please report a defect promptly to support@sansil3d.fr with the order reference and, if possible, photographs. Reporting within 14 days helps processing but does not limit statutory rights or their time limits. Consumers benefit from the French statutory conformity guarantee for two years from delivery, subject to the legal conditions.

Yes. SANSIL 3D is covered by a MAIF professional insurance policy: public liability and professional liability after delivery. A current certificate of insurance is provided on request, together with the quotation if you wish.

Yes, with UV printing directly onto the 3D-printed part (or onto your own parts with a flat face): logo in colour, reference, batch number, instructions, front panel. The file replaces the printing plate: the marking can change from one piece to the next at no extra cost. The cost of the marking is added to that of the part, with volume pricing from 10 pieces.